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E1: FDA: Using Tools->Collaborate->Send Email, Application that is launched from Link Closes after Using Visual Assist and Hitting Find button (Doc ID 2148795.1)

Last updated on MAY 30, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 and later
Information in this document applies to any platform.


On Tools Release and below, when using Tools -> Collaborate -> Send Email to send an application link to a email address, click on the email link and sign on to EnterpriseOne and use a visual assist within the application to search and select a value back to the form field and then right after click the Find button, the application closes out completely. 

The following is an example of the email link sent:

Trial Balance by Business Unit - Trial Balance / Ledger Comparison: http://servername:90/jde/ShortcutLauncher?OID=P09210A_W09210AA_LOG00001&FormDSTmpl=|3|4|5|6|7|8|9|10|11|&FormDSData=||||||||||

Issue can be duplicated on Firefox and Chrome browser but not on Internet Explorer browser. Issue occurs only if pop-up blocker in Firefox or Chrome browser is off. If pop-up is blocked , issue will not happen. If pop-up is allowed issue occurs.

Issue can be duplicated on any application with Visual Assist button field and Find button.

Steps to Duplicate:

  1. First sign on to the web client as User A.
  2. Run an application, example "EnterpriseOne Menu -> Financial -> General Accounting -> Daily Processing -> Accounting Inquiries -> T/B / Ledger Comparison
  3. From the Tools menu select -> Collaborate -> Send Email.
  4. Type in the To Email address and click OK to send the email to User B.
  5. From the sent email, click on the link, example "http://servername:90/jde/ShortcutLauncher?OID=P09210A_W09210AA_LOG00001&FormDSTmpl=|3|4|5|6|7|8|9|10|11|&FormDSData=||||||||||".
  6. User B is now prompted with EnterpriseOne Sign On screen. Sign on to EnterpriseOne.
  7. Now on the T/B / Ledger Comparison form, click on the Visual Assist button beside the Skip to Account field.
  8. On the Account Master Search form, enter 1 in the Business Unit QBE and click Find. Select a grid row.
  9. Now back on the T/B / Ledger Comparison form, click the Find button.
  10. The application will close out completely.



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