E1: 49: Freight Handling Code Invalid After Promised Delivery Date Override (Doc ID 2162696.1)

Last updated on APRIL 04, 2025

Applies to:

Goal

On : 9.0 version, Transportation

Freight Handling Code Invalid and PDOV field

We have multiple customers that have orders generated through demand. User reports that on shipments for a particular customer, she is unable to route the shipment because she gets a Freight Handling Code Invalid error. Yet when she goes into the shipment and re-enters the same value in the Freight Handling Code field (C for Collect), she is then able to route the shipment to select a carrier.

What I have found is that the original record in the F4215 has the Promised Delivery Override PDOV field set at a 1. When she re-enters the same existing value, that 1 is cleared. Then she is able to route the shipment to select a carrier.

Attached are print screens showing this. My questions:
1. what is happening that is causing this PDOV to be set to a 1?
2. why is it cleared by re-entering the same value into the FRH field?
3. of course, how can we eliminate this extra step for our user?
 

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.