E1: FDA: Unable to Enter Special Characters using RightAlt (AltGr) Key Combination in Media Object Text Editor (Doc ID 2169912.1)

Last updated on AUGUST 02, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 to 9.2 [Release 9.1 to 9.2]
Information in this document applies to any platform.

Symptoms

Users are unable to enter special characters in media object text editor screen using RightAlt key combination as standard E1 hotkeys are getting enabled despite pressing F9 to disable them. DisableRightAltKey is set to TRUE in jas.ini. For example, if the user presses AltGr+L to enter 'ł' in text editor, it closes the media object screen.

This issue is happening only in media object screen and the required key combination works correctly in other places like form fields, QBE etc.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms