E1: 48S: R09801 IB batch post out of balance using WO tied to tax (Doc ID 2177142.1)

Last updated on AUGUST 29, 2016

Applies to:

JD Edwards EnterpriseOne Contract and Service Billing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, R09801/post

ACTUAL BEHAVIOR
---------------
Service billing with WO w/no taxes tied to customers with taxes get out of balance errors on the R09801

EXPECTED BEHAVIOR
-----------------------
R09801 should post in balance similar to the R48300

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Add a work order with a customer and blank tax fields in the work order
Make sure customer has taxes on the AR master
Add a workfile entry to the work order
Review the workflie entry after entering. You can see it calculated taxes but no tax area/explanation defaulted in
Create an invoice batch with that workfile entry.
You can see the batch has created the header with the tax amount.
Create the AR.
The AR batch created as approved.
R48300 shows the correct JE.
When you post the GL the batch is out of balance by the tax amount.



Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms