E1: 45: Fetch from Cache F42UI11 Failed Error When Free Goods and Complementary Items are Used in P4210 (Sales Order Entry) (Doc ID 2194017.1)

Last updated on AUGUST 18, 2017

Applies to:

JD Edwards EnterpriseOne Advanced Pricing - Sales - Version 9.2 to 9.2 [Release 9.2]
Information in this document applies to any platform.

Symptoms

An error is displayed when entering a sales Order in P4210 for which free goods are being used and Substitute/Complementary Items exist.

Fetch from cache F42UI11 failed  (Error ID   078N )
A form level error has occurred.
CAUSE: A record does not exist in cache F42UI11 matching the key passed in for the fetch.
RESOLUTION: Verify the key being passed into the fetch is correct and that a record exists in the cache matching that key. Check the JDE.LOG and JDEDEBUG.LOG for additional information.

Cause

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