E1: 17: R1201Z1I Does not Validate Unique Serial Number when Processing Inbound Equipment Master Records (Doc ID 2197791.1)

Last updated on OCTOBER 27, 2016

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

P1702 - Equipment Master
R1201Z1I - Asset Master/Equipment Tag Inbound Processor

When setting the FA Constants (P001012) to have the Serial Number as the main identifier for an asset / equipment and when using the JDEEM process mode in the R1201Z1I (Asset Master / Equipment Tag Inbound Processor) to change an equipment record where the serial number will be updated to the same value as another record but with a different Product Model / Product Family, the system will incorrectly end in error ID 0775 - Duplicate Item / Unit / Serial Number.
When trying to create Equipment Master or Asset Master records through P1701 for the same Serial Number / Product Family and Product Model combination, the application triggers the correct error ID 0775 "Duplicate Serial Number not Allowed'.

Cause

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