E1: 17: P17500 Case Management Total Elapsed Time to Be Calculated Based on Shifts (Doc ID 2199042.1)

Last updated on OCTOBER 31, 2016

Applies to:

JD Edwards EnterpriseOne Case Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

P17500 Case Management should allow the ability to calculate the elapsed time according to the working hours and not the hole working day. And if this is possible, then the elapsed hours should be calculated upon specific shifts.

Cause

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