E1: 42: Existing Credit Hold Over Writen Via Sales BSSV (Doc ID 2205080.1)

Last updated on MARCH 28, 2017

Applies to:

Symptoms

On : 9.1 version, BSSV

ACTUAL BEHAVIOR
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When a hold is applied via the P4210 we lock down the hold code field so users are not able to override it. When using the processSalesOrder BSSV it allows you to enter new hold codes that get written to the F4209 and overrides the existing credit hold in the header as long as the new hold code that is alphabetically before the current hold code.

EXPECTED BEHAVIOR
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You should not be allowed to add a new hold code to a sales order if the header file is currently populated with a hold code. The functionality should be the same as P4210 where we disable the hold code field in the header.

STEPS
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The issue can be reproduced at will with the following steps:
1) Create a new sales order via BSSV or P4210 that goes on credit hold.
 
2) Update the order via BSSV and add another hold code that is an order level hold.

3) Review work with held orders and the 2nd hold code was added.
 
4) Release the credit hold.
 
5) The second hold code is not updated in the header.
 
6) Update the order via BSSV and add another order level hold code that is alphabetically before the current hold code.

7) P4210. Review the order and the C2 credit hold has been replaced by the A1 hold code.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue a valid credit hold on the order header can be replaced without releasing the hold via the P43070.

Cause