E1: 76B: JAS MSG431 Error Message Displayed When User Clicks On Visual Assist For Book Number, Next Page Number and Maximum Number Of Pages Fields On P7602B (Doc ID 2211397.1)

Last updated on DECEMBER 06, 2016

Applies to:

JD Edwards EnterpriseOne Procurement and Subcontract Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When user go to add a record to Fiscal Books (P7602B) application clicking on Visual Assist for Book Number, Next Page Number and Maximum Number Of Pages Fields, the following error message is displayed:

COULD NOT LOAD FORM:_1
JAS_MSG431: Fetch serialized object failed. Please, contact your system administrator

Also, jas.log file shows the following:

23 Sep 2016 16:33:32,111[SEVERE][SHUKLAN][HTML_JASD3_A][BASE]com.jdedwards.database.base.JDBException: [WEBJITI_ERROR] Demand generation failed for APP--1: null
23 Sep 2016 16:33:32,111[SEVERE][SHUKLAN][HTML_JASD3_A][BASE]com.jdedwards.database.base.JDBException: [WEBJITI_ERROR] Demand generation failed for APP--1: null com.jdedwards.database.base.JDBException: [WEBJITI_ERROR] Demand generation failed for APP--1: null
23 Sep 2016 16:33:32,112[SEVERE][SHUKLAN][HTML_JASD3_A][JAS]JDBException caught in NetManager.getSpec(): | An error occured when trying to get the serialized spec object, User Name : SHUKLAN, Environment : JDV920, Role : *ALL com.jdedwards.database.base.JDBException: [WEBJITI_ERROR] Demand generation failed for APP--1: null
23 Sep 2016 16:33:32,113[WARN][SHUKLAN][HTML_JASD3_A][RUNTIME]OWClient.FetchObject failed #3: caught JASServiceException (OID = _1) Error Message: , Error list: :
mError: 431

The issue can be reproduced at will with the following steps:

1. Log in the environment with Brazilian Localization Turned On
2. Fast path to P7602B
3. Click Add button
4. Go to field “Book Number” and click on the visual assist/magnifying glass
5. Web Exception error is displayed in the screen

Cause

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