E1: 42: Sold To Address Incorrect After Discarding Changes In Edit Full Header (Doc ID 2216236.1)

Last updated on DECEMBER 20, 2016

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Sales

ACTUAL BEHAVIOR
---------------
When changing the Sold To in Edit Full Header, then canceling and discarding the changes, the changes are retained and the Sold To is incorrect on the Sales order.

EXPECTED BEHAVIOR
-----------------------
The changes made in the header that were discarded should not be retained.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) P42101 Create Sales Order – Detail First. Add customer and BP to the header and tab to the detail line.
2) Click on Edit Full Header.
3) Change the Sold To address then tab to the Payment and Freight tab then click Cancel.
4) Click Yes in the Confirm Cancel message.
5) Note the customer originally entered has been retained. Enter a detail line and click Submit and Close.
6) Re-inquire on the order and note the Sold To customer was retained from the discarded change.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the Sold To address is incorrect on the sales order.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms