E1: 03B: Receipt Invoice Match Includes Overpayment and Is Being Written Off When Should be Unapplied Cash, why? (Doc ID 2232283.1)

Last updated on FEBRUARY 09, 2017

Applies to:

JD Edwards EnterpriseOne Accounts Receivable - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

On : 9.1 version, Accounts Receivable

ACTUAL BEHAVIOR
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Overpayments are posting as a write-off. when customer sends overpayment and applying cash, the overage goes to a write-off account so there's no remaining balance on the customer's account. This never used to happen until recently. When I post a batch I can see the account it's going to. This started happening just after the first of the year. As far as we know there have been no changes to the system recently that may have caused this.
 

EXPECTED BEHAVIOR
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When overpayment has been received the overpayment amount should be made as unapplied cash.

STEPS
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1. Create Receipt with invoice match for 1000.00,
2. Select a invoice that is for 900.00,
3. Change the payment amount from 900.00 to 1000.00,
4. Click OK
5. Post the Receipt
6. Notice that the 100.00 overpayment went to Write Off acct

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue the overpayment is not showing as unapplied cash for the customer.

Cause

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