E1: 42: Credit Orders From History FAQs
(Doc ID 2237745.1)
Last updated on MAY 30, 2023
Applies to:JD Edwards EnterpriseOne Sales Order Entry - Version XE to 9.2 [Release XE to 9.2]
Information in this document applies to any platform.
This document provides answers to frequently asked questions about creating Credit Orders from History.
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In this Document
|Questions and Answers|
|Question 1: When viewing records in the Sales Ledger History Inquiry (P42025), why are multiple records for the same Order/Line Number/Status combination displayed? Can this be avoided?|
|Question 2: Is it possible to create the Credit Order From History in P42025?|
|Question 3: Is it possible to change the Customer PO value on a Credit Order created from History to be a value different than Customer PO value on the originating Sales Order?|
|Question 4: Is there way to make a Reason Code (RCD) required for credit orders?|
|Question 5: When entering in a line on a credit order, if a negative quantity is entered it becomes positive when tabbing off the line, why?|
|Question 7: When a credit order is created by selecting a sales order line from history, is there a way to have the G/L Offset default from the credit line type rather than coming in from the original order line?|
|Question 8: Credit Orders from History are not retrieving the exchange rate from original order. How can this be resolved?|
|Question 10: Is there a way to get the Lot/Serial Number (LOTN) field displayed in the grid of Sales Ledger Inquiry (P42025)?|
|Question 11: Is there an option to populate the cost field with a zero or blank value when creating credit orders from sales order history?|
|Question 1: When creating a credit order from history for an order with a regular stock line and a freight line, why does the system error that the freight line is an invalid item?|
|Question 1: How can credit orders over a certain value be automatically put on hold so that they do not get invoiced without first having approval?|
|Question 2: While working with Credit Orders, is it possible to put a Hold Code T on the returned lot and after quality inspection the item be made available?|
|Invoice Date / Tax|
|Question 1: Can the credit order use the same invoice date as the original order? Can a credit order be raised against an original sales order with a now-expired tax rate?|
|Question 3: What is the best way to credit the customer tax that was charged?|