E1: 42B: Sales Order Lines With W Line Type Incorrectly Backordered at Sales Order Entry (Doc ID 2238390.1)

Last updated on FEBRUARY 27, 2017

Applies to:

JD Edwards EnterpriseOne Sales Order Entry - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

EnterpriseOne 9.1

When entering in sales order detail lines in P4210, the system is back-ordering detail lines that have related work orders created via Line Type W definition. This is incorrect and should NEVER occur during the Sales Order Entry process as the related work order is the supply for the demand of the sales order detail line. This occurs for both discrete manufactured items and configured items. For configured items, we should never perform availability checking in Sales Order Entry as this is handled by configurator in the Configured Item Revisions form (P3210) if defined to do so in the Configurator Constants (P3209).

Note - The software has been regressed and the issue cannot be duplicated in other EnterpriseOne releases including 9.0 and 9.2.

1. In the Line Type Revisions (P40205), Line Type W is defined with the Generate Work Order box checked indicating that the system will generate a related work order at the time of sales order entry.

2. Before entering a sales order for a manufactured item (Stock Type M), note that the Summary Availability form (P41202) reveals that no inventory or availability exists.

3. Behind P4210, populate Processing Option 1 of the Commitment tab with a ‘1’ to Activate Availability Checking.

4. In P4210, note that the system returns a warning that “Order Quantity Exceeds what’s Available,” and the Quantity Ordered moves to the Quantity Backordered bucket.

5. Note that, despite the related work order number, the back-order occurs. This is incorrect.

6. It gets worse as the same thing occurs for a configured item. A configured item should NEVER get back-ordered as availability checking is done through configurator (via the Configured Item Revisions form – P3210).

7. Not only is the configured item back-ordered, component items are back-ordered as well. This should NEVER occur as we do NOT perform availability checking on configured components.

Cause

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