My Oracle Support Banner

E1: 17: R17321 / R48121 No Invoice Generated after Contract Cancellation (Doc ID 2239253.1)

Last updated on FEBRUARY 04, 2019

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

R48121 - Run Invoice Generation
R17321 - Contract Amortization

After testing the ESU JN11709 for Bug 24414445 - „P1720 / P1794 - INCORRECT CONTRACT CANCEL AMOUNT / CANCEL PERIOD” the following issues occur:
- not able to generate the invoice after cancelling the billing line.
- the billed amount is not getting reversed, moreover, system is considering the amortization further.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.