E1: 17: P1732 & P17321 – Credit Amount to be Based on Recurring Amount Rather then Daily Amortization Rate (Doc ID 2241723.1)

Last updated on MARCH 08, 2017

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

R1732 - Workfile Generation
R17321 - Contract Amortization

The credit amount generated for a cancelled contract is less than the actual credit given.

Currently, when having a service contract billed and amortized monthly, if cancelling the contract at the beginning of any month, the credit amount calculated for the customer is based on the number of (canceled) days
multiplied by the Daily Amortization Rate. The customer would like to have the credit amount calculated as the sum of Amount Billed for each cancelled month.

Cause

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