E1: SVM: Troubleshooting Server Manager Network Issues (Doc ID 2251313.1)

Last updated on DECEMBER 24, 2019

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.

Purpose

This document describes a common problem, as well as steps to initially troubleshoot Server Manager Agent configuration issues. It focuses on how to verify the problem is related to EnterpriseOne and that network configuration is not the issue. Information based for Linux servers

Troubleshooting Steps

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In this Document

Troubleshooting Steps

1. Verify user starting the E1 Management Agent is the same user as the one that installed services.

2. Verify Process has started after running the Management Agent startup script, located by default in the agent home /jde_home/SCFHA/bin

3. Collect the e1agent logs from /jde_home/SCFHA/logs

4. Check log for errors such as the below, which indicate a connection problem to the deployment server:

5.Firewall Status

I. Verify the status: systemctl status firewalld

II. To stop the firewall service: systemctl stop firewalld.service

6. Host file configuration

7. Debug Logging

If the problem is still occurring, enable ALL level logging on both the Server Manager Agent, and Server Manager Management Console.

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