E1: UBE: Output PDFs Not Opening in Windows 10 (Doc ID 2252671.1)

Last updated on AUGUST 14, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

The PDF output is not opened automatically in below scenarios:

1. After running a Universal Batch Engine (UBE) locally (with On Screen option). The PDF is created in PrintQueue folder but was not opening the PDF file automatically.

2. If the JD Edwards EnterpriseOne UBE output is tried to access from Work With Submitted Jobs (WSJ), the PDF is not opened automatically.

In both cases, there is a Adobe Reader task added in task manager. Until this task manager entry is killed none of the PDFs can be opened from print queue folder as well.

This was reported in both 9.1 and 9.2 tools releases when the accessing EnterpriseOne via a Windows 10 machine.

Task Manager Screen Shot:

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms