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E1: SOLEXP: Unable to Expand and Display Items in Carousel on Google Chrome Browser Version 57.* (Doc ID 2260500.1)

Last updated on DECEMBER 16, 2019

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

After upgraded Google Chrome browser version to 57.0.2987.133 (64-bit), the "Open Applications", "Recent Reports" and "Favorites" in the Carousel are
automatically collapsing. If user click on the Chrome Refresh icon, this area will expand and then just automatically collapse. This is a sporadic issue. Sometimes if user click on refresh, the user is able to expand and display items in the "Open Applications", "Recent Reports" and "Favorites" sections and it will remain expanded. Howelver, sometimes, users cannot get any of the 3 options to expand at all.

This issue is only occurring in Google Chrome Browser version 57.*. Other browsers like Internet Explorer do not have this issue.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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