E1: 42: Receiving OD for Serialized Item not Updating F4220 with SD Order Information (Doc ID 2262841.1)

Last updated on MAY 05, 2017

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

When receiving an OD (Direct Ship) order for a serialized item, the system will correctly call the P4220 window to enter and select the serial number. The corresponding SD order detail will update correctly with the status and serial number, however the F4220 will not get updated with the order information (i.e. Order Number, Order type, customer number, etc.).

Cause

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