Last updated on JUNE 19, 2017
Applies to:JD Edwards EnterpriseOne Transportation Management - Version 9.2 and later
Information in this document applies to any platform.
The system is not validating the Carrier zone defined in the route while trying to qualify the Inbound Shipment Credit Orders (Eg :C4/C Order type/Line type) and just considers the destination postal code due to which the route and rates not applied for credit orders. Whereas the System is qualifying the Standard Sales Orders (Eg : S4/S Order type/Line Type)correctly based on the Carrier Zone Setup.
As per 9.1 Bug 25770409 - INBOUND SHIPMENT CREDIT ORDER DOES NOT QUALIFY ROUTE HAVING CARRIER ZONE : P4915 this issue is a setup issue.
The cause is :
The carrier zone and routing entries are not setup correctly for the origin (which is the Ship To address book number in case of Credit Orders) and destination (Which is the physical destination address from the Branch Plant's address book number). Carrier Zone routing is based on the origin address book number and physical destination address of a shipment. In the case of a credit order, the origin is the customer ship to address book number and the physical destination address is the branch/plant's physical address to which the goods are being returned.
Final disposition for the bug is :
The correct setup for Credit orders is to have the carrier zone created for the 'Ship To' address as the Origin but with the State, Country, County (or pincode) matching the physical destination of the branch plant's Address .
The customer would like that Inbound shipment for the credit order to consider route having the carrier zones defined. The customer has more than 5000 clients (Ship to) and several branch/plants and every time it occurs a new client . In this case, for credit orders , the customer needs to create almost 5000 new carrier zones.
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