E1: 17: Entitlement Checking is not Called when Changing Equipment Number on a Service Order (Doc ID 2272021.1)

Last updated on MAY 31, 2017

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.1 to 9.2 [Release 9.1 to 9.2]
Information in this document applies to any platform.

Symptoms

When changing the Equipment Number on a Service Order, Entitlement Checking does not occur, which means that it is possible to process free servicing on an Equipment item with no contract in place.

Cause

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