E1: 90CG: Service Package and Coverage Group Wipes Out In Case (Doc ID 2273198.1)

Last updated on JUNE 02, 2017

Applies to:

JD Edwards EnterpriseOne Case Management - Version 9.2 to 9.2 [Release 9.2]
Information in this document applies to any platform.

Symptoms

Service package and coverage group values are blanked out when cancel the Entitlement Inquiry application (P1723) without selecting any lines.

 

STEPS TO REPRODUCE
==================
1. Create a Case that is entitled under a contract.
2. Click on the visual assist in contract number field in P90CG501.
3. Entitlement Inquiry screen appears. Click on the cancel button without doing any changes.
4. P90CG501 screen appears. Note that service package and coverage group field values are wiped out.

 

Cause

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