E1: 17: P17011S, Form W17011SA Redundant Call in P90CD002 (Doc ID 2276723.1)

Last updated on JUNE 14, 2017

Applies to:

JD Edwards EnterpriseOne Case Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

P17500 - Case Management
P90CD020 - Service Management Workbench

When user creates a Case for the same Serial Number but with a different Product Model, application P17011S, form W17011SA (Work with Equipment Serial Numbers) pops-up.
Then from the Case (P17500), the user creates an SV order by clicking on Related actions > Add Work Order and application P90CD002 is called and then application P17011S, form W17011SA pops-up again.

Cause

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