Last updated on JUNE 16, 2017
Applies to:JD Edwards EnterpriseOne Service Management - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.
Customer Contact details not updated when updating a case.
1.Create case for customer 4242 and serial number 10101S note that customer contact name is updated correctly.
2.Inquire the case and change the serial number to 10161S and blank out existing customer number ans site number.
3. Note that new customer/ site number 8303 defaults on the case.
4. Save and re-inquire the case and note that customer contact name is not updated still shows the old name
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms