E1: 17:Customer Contact Name Not Updated On P17500 (Doc ID 2277471.1)

Last updated on JUNE 16, 2017

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.

Symptoms


Customer Contact details not updated when updating a case.

STEPS
-----------------------
1.Create case for customer 4242 and serial number 10101S note that customer contact name is updated correctly.
2.Inquire the case and change the serial number to 10161S and blank out existing customer number ans site number.
3. Note that new customer/ site number 8303 defaults on the case.
4. Save and re-inquire the case and note that customer contact name is not updated still shows the old name

Cause

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