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E1: 17:Cancel Amount Calculated Incorrectly on P1720 (Doc ID 2277473.1)

Last updated on DECEMBER 05, 2017

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.1 to 9.1 [Release 9.1]
Information in this document applies to any platform.

Symptoms

When contract is cancelled cancel amount is not calculated properly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create contract with three lines
2. Bill first line of the contract for the first month.
3. Cancel first line which is billed partially.
4. Cancel second line with cancel date as end of the month.
5. Cancel third line with cancel date same as contract start date and not billed
6. Note that cancel amount on all the three lines are correct.

Cause

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In this Document
Symptoms
Cause
Solution
References


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