E1: 42: Held Order on Backorder with Price Adjustment Remains On Hold After Being Cancelled
(Doc ID 2277866.1)
Last updated on DECEMBER 23, 2017
Applies to:JD Edwards EnterpriseOne Sales Order Management - Version 9.1 and later
Information in this document applies to any platform.
Customer Service SO Entry (P42101)
When a Sales Order on C1 Credit Hold is cancelled, the Credit Hold is NOT released. This only occurs under the following conditions:
- Customer Service SO Entry (P42101) was used to cancel the order line
- The order line being canceled was on backorder
- The order line being canceled contains a price adjustment
- Parent-child credit checking is being applied to the sales order
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