My Oracle Support Banner

E1: 42: Held Order on Backorder with Price Adjustment Remains On Hold After Being Cancelled (Doc ID 2277866.1)

Last updated on DECEMBER 23, 2017

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.1 and later
Information in this document applies to any platform.


Customer Service SO Entry (P42101)

When a Sales Order on C1 Credit Hold is cancelled, the Credit Hold is NOT released. This only occurs under the following conditions:
  - Customer Service SO Entry (P42101) was used to cancel the order line
  - The order line being canceled was on backorder
  - The order line being canceled contains a price adjustment
  - Parent-child credit checking is being applied to the sales order


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.