My Oracle Support Banner

E1: ESU: Authorization Error When Accessing SAR Details From SAR Link On ESU Cover Document (Doc ID 2281113.1)

Last updated on JUNE 27, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to click a bug number under "SAR Details" of an ESU's .htm document, an authorization error prevents the web page from opening.

Step to Reproduce:

  1. Download an ESU from https://updatecenter.oracle.com
  2. Extract the ESU
  3. Open up the extracted ESU folder
  4. Select the .htm file for the ESU . Example: JM12345.htm
  5. Under "SAR List" , click on a Bug Number
  6. Page loads with the following error :

Authorization Error
Please Contact My Oracle Support (MOS) to verify any maintenance outage or to obtain a Customer Support Identifier (CSI).

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.