E1: 17: R17731 Creates F31122 Records for Locked Service Orders

(Doc ID 2292850.1)

Last updated on SEPTEMBER 04, 2017

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.1 to 9.2 [Release 9.1 to 9.2]
Information in this document applies to any platform.

Symptoms

When R17731 is run over a Service Order that is locked by another process (F00095 record), F31122 H&Q records are created, but R31422 does not process them. When R17713 is run over the Service Order for a second time AND if the record lock has been removed, then a second set of F31122 records are created and R31422 runs over both sets of F31122 records resulting in doubled Actual Labour Hrs in F3112 and doubled IH Journals.

Cause

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