My Oracle Support Banner

E1: 42: Credit Memo Foreign Amount is Zero in P42101 (Doc ID 2292938.1)

Last updated on JULY 17, 2018

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.1 to 9.2 [Release 9.1 to 9.2]
Information in this document applies to any platform.

Symptoms

 

Customer Service Order Entry (P42101)

When using Customer Service Order Entry (P42101) to create a Foreign Credit Order From History and the Exchange Rate on the Credit Order is Different than the Exchange Rate that was in effect for the Sales Order being returned, the Credit Order is created with a Foreign Unit Price and Extended Price of 0.00.

If Traditional Sales Order Entry (P4210) is used, for the same transaction, Foreign Unit Price and Extended Price are calculated correctly.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.