E1: 76B: P76B4210 Not Retrieving Customer's Fiscal City Code for Tax Witholding in SO

(Doc ID 2295455.1)

Last updated on AUGUST 14, 2017

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

9.2

Creating a Sales Order for services, and Tax Withholding application is displayed P76B4210, it shows that the Fiscal City code for the company (branch plant related) is defaulting when it is expected to default the customer's. In this scenario, the branch/company in Sao Paulo is the one selling services to the customer located in Rio de Janeiro, who is receiving the services and not pulling the right city code for tax withholding (RJ) is causing erroneous ISS tax calculation.

Cause

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