My Oracle Support Banner

E1: MOBJ: Media Object Paperclip Icon Missing or Blank Screen After Click on the Check Box to Convert RTF to HTML in the Media Object Viewer (Doc ID 2299708.1)

Last updated on JANUARY 24, 2018

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 and later
IBM AIX on POWER Systems (64-bit)
Issue occurs on Unix Operating System Web Server only


Missing Paper Clip

After moving from Websphere Application Server (WAS) to Weblogic Server (WLS),  the paper clip icon is missing on media object attachments. 

The following errors are seen in the e1root log:

This issue occurs when ActiveX control is disabled, that is "Use ActiveX Controls" is set to "false" or "OLEONLY". (You can check this setting in Server Manager, under Web Runtime section) 

Blank screen when convert RTF to HTML

Another issue experienced is that user is unable to convert RTF media objects to HTML in P98MOHTM or from Media Object Viewer. After clicking on the checkbox to convert, the screen goes blank. If the user click again on the same open application, the following error message is displayed.
"An error occurred in parent dispatcher."






To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.