E1: MOBJ: Media Object Paperclip Icon Missing or Blank Screen After Click on the Check Box to Convert RTF to HTML in the Media Object Viewer
(Doc ID 2299708.1)
Last updated on MAY 24, 2019
Applies to:JD Edwards EnterpriseOne Tools - Version 9.1 and later
IBM AIX on POWER Systems (64-bit)
Issue occurs on Unix Operating System Web Server only
Missing Paper Clip
After moving from Websphere Application Server (WAS) to Weblogic Server (WLS), the paper clip icon is missing on media object attachments.
The following errors are seen in the e1root log:
This issue occurs when ActiveX control is disabled, that is "Use ActiveX Controls" is set to "false" or "OLEONLY". (You can check this setting in Server Manager, under Web Runtime section)
Blank screen when convert RTF to HTML
Another issue experienced is that user is unable to convert RTF media objects to HTML in P98MOHTM or from Media Object Viewer. After clicking on the checkbox to convert, the screen goes blank. If the user click again on the same open application, the following error message is displayed.
"An error occurred in parent dispatcher."
- When using enhanced viewer, nothing happens when selecting Yes for conversion
- P98MOHTM conversion process will stay at 0% without making any progress
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In this Document
|Missing Paper Clip|
|Blank screen when convert RTF to HTML|