E1: 42: Case Study: Web Client Exception Error in Sales Order Entry (P4210) on iSeries AS/400 (Doc ID 2302547.1)

Last updated on AUGUST 31, 2017

Applies to:

JD Edwards EnterpriseOne Sales Order Entry - Version 9.1 and later
JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Symptoms

Note that this is a case study only and the solution implemented here is specific to iSeries AS/400 which makes use of *SQLPKG.

Issue: Both Sales Order Entry programs (P4210 and P42101) issue Web Client Exception Errors though there was no change made to the sales order.

Message from webpage
WEB CLIENT EXCEPTION
An exception has been caught by the Web client. Please contact your
system administrator. See log for details. Exception id
= Exception_2017-08-28 16:51:20.884_USERID


ERROR in e1root_*.log
28 Aug 2017 16:51:20,884 [SEVERE] - [RUNTIME] exception in processEvent java.lang.NullPointerException
28 Aug 2017 16:51:20,884 [SEVERE] - [RUNTIME] An exception has been caught by the Web client. Please contact your system administrator. See log for details. Exception id =Exception_2017-08-28 16:51:20.884_OWSHS java.lang.NullPointerException


Changes

N/A

Cause

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