E1: KER: E1 Users are Not Able to Login Into HTML Server After E1 Service is Restarted <Under Edit>

(Doc ID 2312949.1)

Last updated on OCTOBER 02, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.98 and later
Information in this document applies to any platform.

Symptoms

E1 users are not able to login into HTML Server. 

File Name : e1root_X.log

[SEVERE] [WAS70_PD_JAS_AS_default][JAS] JASServiceException occured in the JDESignon.buildUserSession(): CallBusinessFunction LeftJustifyUDCValue Failed: Errors on JAS: Error Message: <Errors on JAS: > Error list: :
mError: CO_1
mSubText:
mAlphaDescriptionTemplate:CallObject error: see JAS logs for more details: COSE#1000 Request timeout after 90000ms host JDEENTPDC:6015(49243) SocID: 49892 PID:0
mGlossaryTextTemplate:
mErrorLevel: 1
mIDItem: -1
mFileName: null
mLineNumber: 0

[SEVERE] [WAS70_PD_JAS_AS_defaul][KERNEL] *ERROR* RemoteEnv: execute: COSE#1000 Request timeout: timeout after 90000ms host JDEENTPDC:6015(49242) SocID:49952 PID:0 host:JDEENTPDC: 6015 user:XXXX Env:JPD900
[SEVERE] [WAS70_PD_JAS_AS_defaul][JAS] No Secondary Data Source found from OCM for User : XXXX environment JPD900 Object B9800150 type BSFN

 

Changes

JDE EnterpriseOne service was restarted on Enterprise Servers and HTML Servers were also restarted

Cause

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