E1: 42/43 Case Study: How To Process Returns on Direct Ship Orders

(Doc ID 2320311.1)

Last updated on OCTOBER 23, 2017

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version XE and later
JD Edwards EnterpriseOne Procurement and Subcontract Management - Version XE and later
JD Edwards EnterpriseOne Sales Order Entry - Version XE and later
JD Edwards EnterpriseOne Sales Order Processing - Version XE and later
Information in this document applies to any platform.

Goal

What is the process if the customer calls and says the product stopped working or is defective and they want to return it to your vendor and they do not want a replacement? Suppose a sales invoice has been sent to the customer and the order has gone through sales update (R42800) and the accounts receivable (F03B11) payment is due but the customer has not paid the invoice. A payment voucher was created (P0411) for the vendor, but a check has not been issued to pay for the material. What are the steps to return an item from a Direct Ship Order? Please refer to the example below which illustrates the procedure for processing a Direct Ship Credit Order.

Solution

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