E1: 42: P4210 Web Exception with F4211FSEditLine After Applying Latest Sales ESU

(Doc ID 2320848.1)

Last updated on OCTOBER 24, 2017

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Sales

When attempting to add a detail line in P4210 a web exception with F4211FSEditLine occurs and the call object kernel crashes and goes to zombie. This occurred after ESU JN14278 was installed for Bug 25377254 - INCORRECT SHIPMENT CONSOLIDATION WITH PROMISED SHIP AND/OR DELIVERY DATE CHANGE.

ERROR
-----------------------
====> Exception C0000005 ACCESS_VIOLATION occurred in thread 42328 with call stack:
_GetControlDataCommitments@12! CSALES.dll
_jdeCallObjectV2@44! jdekrnl.dll
_jdeCallObject@40! jdekrnl.dll
_I4205160_CallCommitmentGetters@32! CSALES.dll
_ProcessSOMBFCommitment_Sourcing@12! CSALES.dll
_jdeCallObjectV2@44! jdekrnl.dll
_jdeCallObject@40! jdekrnl.dll
_I4200310_CommitmentProcessingSourcing@24! CSALES.dll
_I4200310_F4211FSEditLine@12! CSALES.dll
_F4211FSEditLine@12! CSALES.dll
_jdeCallObjectV2@44! jdekrnl.dll
_jdeCallObject@40! jdekrnl.dll

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot enter sales orders.

Cause

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