E1: 42: RTSOUT Not Populating Critical Information In Output XML After Cancelling Order Using P4210 Application

(Doc ID 2332133.1)

Last updated on NOVEMBER 25, 2017

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

Create sales order using P4210 application. Cancel the SO triggers RTSOOUT event which is not populating LineType, Item#, Qty, Weight, UOM on Canceled SO lines.

STEPS
-----------------------
1. Setup RTE (RTSOOUT) events to use in sales order process.
2. Create sales order using P4210 application - triggers RTE event and all the information in XML is available.
3. Cancel the SO using P4210 application - triggers RTE event where critical information (like LineType, Item#, Qty, Weight, UOM) is missing XML file generated.

Cause

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