E1: 17: Formatting Lost with Active X = TRUE - When Adding Text VIA [APPEND TEXT] Hyper Link

(Doc ID 2347482.1)

Last updated on JANUARY 10, 2018

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

CASE FORMATTING LOST WHEN ADDING TEXT VIA [APPEND TEXT] HYPERLINK
Formatting lost with ACTIVEX = true (Works correctly with Active X=False)

With the JAS INI ACTIVE X set to true and using the Append Text (hyper link) to update a case notes where the Status of the case is at a status where the
Case Provider Group Status Revisions has "Protect History" set to "Y", the appended text losses its formatting (carriage return) and becomes incorrectly formatted.

Adding text to a case via the hyperlink [Append Text] (when Case is at a status where Protect History flag = Y in P17506), all formatting of previously-entered
media object text is lost resulting in a cumbersome long wrapped line of text.

Cause

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