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E1: DB: "ORA-12638: Credential retrieval failed" on Fat Client Login (Doc ID 2351619.1)

Last updated on DECEMBER 09, 2019

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.1 and later
Information in this document applies to any platform.


After Setup, Fat client does not sign in successfully, the message 'Could not load environment - JPD910" and "JD Edwards EnterpriseOne could not sign you on. Make sure your User ID is correct and retype your Password." appear

JDE.log appears as below


 This was a new client installation. A Change to the Oracle Database or the Database client may cause similar symptoms.


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