E1: 42: Changing The Quantity Ordered Causing Incorrect BackOrder Quantity Though Enough Availability - P4210

Last updated on FEBRUARY 01, 2018

Applies to:

Symptoms

For a sales order containing same item with multiple lines and when trying to change the quantity ordered for the existing back ordered line, the system still retains back ordered qty incorrectly though there is enough inventory available for the said item

STEPS
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1. Create a Stock item and adjust the qty of 9
2. Item availability(P41202) has now the Qty on Hand as 9 and Available is 9
3. Create a Sales Order with Activate Availability Checking se to 1 under commitment tab. Enter two lines for the same for qty of 9 and 3 respectively. save the order
4. Item availability(P41202) has now the Qty on Hand is 9, Committed is 12, Available is  -3 and Backorder is 3
5. Inquire on the the above order. Cancel the Line 1.000 having Qty 9 and change the Backordered line from qty 3 to 7. Save the order. back order qty for line 2 is incorrectly shown as 1
6. Item availability(P41202) has now the Qty on Hand as 9, Committed as 7, Available 2 and and Backorder 1. The Backorder qty is incorrect and must be blank since there is enough available qty after cancelling line 1.000 of the order.

Cause