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E1: 17: Warranty Claims and Supplier Recovery Claims Setup and Processing (P1777 / R1776 / P1779 / P17113 / P1771 / R177701) (Doc ID 2356820.1)

Last updated on JULY 09, 2020

Applies to:

JD Edwards EnterpriseOne Service Management - Version XE and later
Information in this document applies to any platform.

Purpose

Warranty Claims/Supplier Recovery Claims is a feature within Service Warranty Management that tracks claims related to product failures. Claims can be between dealers and manufacturers or manufacturers and suppliers.

Scope

 

Details

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In this Document
Purpose
Scope
Details
 Warranty Claim Definition
 Supplier Recovery Claim Definition
 Warranty Claim and Supplier Recovery Claim Setup
 Process Flow for a Warranty Claim
 Enter a Warranty Claim
 Enter Parts Detail and Labor Detail
 Run the R177701 Service Warranty Claim Workfile Generation
 Process Flow for a Supplier Recovery Claim
 Enter Supplier Recovery Claim P1779 or generate the R1776 (Create Supplier Recovery Claims) from a Warranty Claim
 Review and update Parts and Labor Detail
 Run Supplier Recovery Workfile Generation R177701
 Conclusion
 FAQ
 Question 1. Does the Address AN8 get updated in the F0911 for a Warranty claim PV doc type at AP batch?
 Question 2. How do you know a line has be billed after the R177701 is ran.
References

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