My Oracle Support Banner

E1: 17: Warranty Claims and Supplier Recovery Claims Setup and Processing (P1777 / R1776 / P1779 / P17113 / P1771 / R177701) (Doc ID 2356820.1)

Last updated on OCTOBER 25, 2023

Applies to:

JD Edwards EnterpriseOne Service Management - Version XE and later
Information in this document applies to any platform.


Warranty Claims/Supplier Recovery Claims is a feature within Service Warranty Management that tracks claims related to product failures. Claims can be between dealers and manufacturers or manufacturers and suppliers.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 Warranty Claim Definition
 Supplier Recovery Claim Definition
 Warranty Claim and Supplier Recovery Claim Setup
 Process Flow for a Warranty Claim
 Enter a Warranty Claim
 Enter Parts Detail and Labor Detail
 Run the R177701 Service Warranty Claim Workfile Generation
 Process Flow for a Supplier Recovery Claim
 Enter Supplier Recovery Claim P1779 or generate the R1776 (Create Supplier Recovery Claims) from a Warranty Claim
 Review and update Parts and Labor Detail
 Run Supplier Recovery Workfile Generation R177701
 Question 1: Does the Address Number AN8 get updated in the F0911 table for a Warranty Claim PV doc type at A/P batch?
 Question 2: How do you know a line has be billed after the R177701 is run?
 Question 3: Can a Warranty Claim P1777 be created from an RMA P40051?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.