E1: 17: Customer Line Of Business Not Pulling Correct Tax Codes and unit price within S/WM module

(Doc ID 2360447.1)

Last updated on MARCH 15, 2018

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

When creating service orders, Tax Expl Code and Tax Rate/Area are not pulling in correctly for a customer with Line of Business setup. For Sales, Contract Billing, and Standard AR, the tax information are correctly retrieved on same scenario.

Service order accounting tab should populate the Tax Expl Code and Tax Rate/Area from customer and related company.

When adding the spares in the parts detail P17730, the spare parts are picking the price group from the default 00000 company. Please provide the functionality to allow using a price group with different company. 

Cause

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