RMA Missing CTO and KCO from F4301

(Doc ID 2360859.1)

Last updated on FEBRUARY 13, 2018

Applies to:

JD Edwards EnterpriseOne Procurement and Subcontract Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Sales
P40051/P400511 - Work with Return Material Authorization/Return Material Authorization Revisions

ACTUAL BEHAVIOR
---------------
P400511 fails to populate related order information into PO Header File (F4301) for Related Order information for the Last Disposition SHR (Ship and REceive Item w/Price, or any routine creates CO and OP).

EXPECTED BEHAVIOR
-----------------------
Related Order information (related CO information) is created correctly from PO Header (F4301)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a version of P4210 for credit
2. Create a version of P4310 for receipt
3. Define RMA default using versions created above
4. Associate the version created above with P400511 and P40051
5. Allow a certain item to be “returnable” not to hit warning
6. Add a new RMA entry
7. Verity CO and OP got created
8. Review related order from OP side
9. Verify that F4301.RKCO, RCTO are not copied over. Same is working fine for F4311.RKCO, RORN, RCTO


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users experiences data integrity issue.

Changes

 

Cause

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