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E1: 17: R1730/R1735 - Cannot Run Contract renewal with Line Discount (Doc ID 2367582.1)

Last updated on FEBRUARY 28, 2018

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

R1730/R1735 Service Contract Renewals


Issue: Cannot Run Contract renewal (R1730/R1735) without Line Discount from the original contract

The R1730 (Service Contract Renewal) is not able to renew the contract at full one year price. For Example, If the original contract is with a Line discount. However, the discount is no longer available for next year (Renewal).
The issue is that the R1730 Renewal program has no way of removing the discount during renewal; therefore, the full price of the contact is getting reduced by the old line discount percentage.

The R1730 Service Contract Renewal needs some way to either Include/ Exclude the Original Line Discount.



Cause

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In this Document
Symptoms
Cause
Solution


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