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E1: 42: R42565 Not Printing Parent Address On PDF (Doc ID 2384634.1)

Last updated on FEBRUARY 06, 2019

Applies to:

JD Edwards EnterpriseOne Sales Order Processing - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

On : 9.2 version, Sales

ACTUAL BEHAVIOR
---------------
When the Send Invoice to = P for Parent (PA8) in the customer master the R42565 is printing the Customer address number (AN8) instead.

EXPECTED BEHAVIOR
-----------------------
The Parent address should print on the PDF in the Invoiced To: section.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) P03013. Under the Invoice tab enter a parent number that differs from the customer number and set Send Invoice to = P.
 
2) P4210. Enter a sales order for the specific customer.
 
3) Databrowser. View F4211 data and note Parent Address populated correctly.
 
4) R42565. Run the UBE over the order and view the PDF. Note the Customer address printed instead of the Parent address under the Invoiced To: section.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the wrong address is printed on the invoice therefore the invoice is sent to the wrong address. This causes issues with customers not paying invoices on time.

Cause

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In this Document
Symptoms
Cause
Solution
References


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