E1: 17: Void / Credit Order Functionality for Service Work Order Invoiced

(Doc ID 2388516.1)

Last updated on APRIL 19, 2018

Applies to:

JD Edwards EnterpriseOne Service Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

P4812 - Workfile Revisions
P4812H - Workfile History
R48121 - Invoicing Contracts

JDE should have an option in Service Billing System to create Credit Order and Credit Order Invoice automatically from Workfile History application (P4812H). The F4812 / F4812H / F4822 will be mainly affected by this new functionality.
The users would like to use the following automated business flow:
- Service Work Order is Invoiced.
- Credit Order to be created (Not Manual AR)
- Void the Service Invoice from Invoice History Inquiry which should create the Credit Order and Credit Invoice.

On the Contract Management, there is something similar available when Cancelling a contract.

Changes

 

Cause

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