RMA program P400511|W400511E - Grid Fails to Appear

(Doc ID 2393038.1)

Last updated on APRIL 30, 2018

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

9.2 release
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In the RMA process for a Customer Return, an order line is selected from the Sales Ledger, then the ledger is closed as per correct procedure. However, no line appears in the grid (form W400511E).
If the user selects one line for a specific Branch/Plant, the grid is not shown. If multiple lines are selected for the same Branch/Plant, and order number, then the grid is displayed correctly.

Changes

Cause

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