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E1: MOBJ: When Runing P98MOHTM to Convert RTF to HTML, it Hangs when Processing "Fetching Media Object text attachments X%" (Doc ID 2411873.1)

Last updated on JUNE 15, 2018

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.

Symptoms

When using P98MOHTM to convert Media Object text attachments from RTF to HTML, it hangs on a certain percentage when fetching Media Object Text attachments.


The following errors can be seen in the E1 Root log:

User have followed the <Document 2098883.1> - Question 10  to increase the following timeout settings but issue still persist.

The JVM heap size is also increased from 512 to 1024 MB, but issue still persist.

Since it hangs on the first screen in fetching Media Object text attachments, it did not get to the second screen where user can choose to run in smaller batches of records.

Changes

 

Cause

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