P42101 Credit Memo For Kit Item Adds Additional Lines (Doc ID 2415134.1)

Last updated on FEBRUARY 04, 2019

Applies to:

Symptoms

Using P42101 for a credit memo operation on an order that contains a kit, incorrect additional lines are added to the order when performing the credit order for a partial quantity. There is no problem if the full quantity is processed.
Under this scenario, the system creates five lines: the first line contains the quantity returned by the kit; the second line contains the entire quantity for the component, as do the third and fourth lines; the fifth line contains the correct quantity of the component to return.

Cause

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