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E1: 42: Customer Service Inquiry (P4210) Allows Order Address Change to Closed Sales Orders (Doc ID 2457523.1)

Last updated on NOVEMBER 20, 2019

Applies to:

JD Edwards EnterpriseOne Sales Order Management - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

Users are able to revise the Order Address information for closed sales orders via Customer Service Inquiry (P4210). As a result, when reprinting the sales order, the new address is used.  If a third party tax integration is used, the tax rate associated with the new address is used for the reprint. Then, the reprinted order does not match the order information in Accounts Receivable.

Cause

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In this Document
Symptoms
Cause
Solution
References


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