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E1: AIS When Clicking on the "Health Check" Under "Track" Section in SM for AIS Instance, the AIS Server Health Check Fails. (Doc ID 2465700.1)

Last updated on OCTOBER 26, 2018

Applies to:

JD Edwards EnterpriseOne Tools - Version 9.2 and later
Information in this document applies to any platform.

Symptoms


When clicking on the "Health Check"  under "Track" section in SM for AIS Instance, the AIS server health check fails. The health Check pop window shows  Instance State=RUNNING, Login= X, FormService App=X and FormService UBE=X Customer configured new AIS installation with wildcard SSL.



The following error occurs in AIS.log for the AIS instance:

 

 

NOTE:

The health check seems to be using a server name of: DVJDE92WEBXXX.smart-bridge.com

Where the certificate loaded (which shows errors of unknown_certificate) has Subject: CN=*.smartbridge.com

No where in the log the certificate is loaded for a host of smart-bridge.com (with a dash), not a wildcard or any associated with this

 

Changes

 In this specific scenario customer applied 9.2.2.5 Web Only Maintenance pack onto 9.2.2.1

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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